Voice

Your customers are talking. Is your business ready to listen?

Voice is becoming a critical part of how customers engage with brands, from service interactions and support requests to AI-powered conversations and self-service experiences.In this recorded webinar, Mahesh George, Practice Director, AI Services at OSF Digital, discusses where voice can help, how AI agents and service teams can work together, and what organizations should consider before introducing voice into their customer experience.What you’ll learn:

What Agentforce Voice and Service Voice can do
How AI is changing contact center work
Where Agentforce Contact Center fits
Voice use cases for customer service teams
What to consider when deciding where to start

Speaker: Mahesh George, Practice Director, AI Services, OSF Digital